
Great Expressions Dental Centers
Great Expressions Dental Centers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great Expressions Dental Centers has 1.6 star rating based on 281 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Dental assistant, Appointment confirmation, Clean office.
Cons: Billing practices, Wait time, Hidden charges.75% of users think that Great Expressions Dental Centers should improve its Customer Service.
67% of users say that they won't use Great Expressions Dental Centers in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great Expressions Dental Centers has 1.6 star rating based on 281 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Dental assistant, Appointment confirmation, Clean office.
Cons: Billing practices, Wait time, Hidden charges.75% of users think that Great Expressions Dental Centers should improve its Customer Service.
67% of users say that they won't use Great Expressions Dental Centers in the future for similar services or products.Recent recommendations regarding this business are as follows: "Be careful"."Find another dentist!", "Do not go here! My wife is a dental assistant for over 30 years n she can not believe the things this office has said n done. They are liars n cheats.", "Let your customer know before making an appointment", "Be careful".
Most users ask Great Expressions Dental Centers for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews






















This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor service questionable billing
I have been with them for about a year and and after my cleaning and exam they wanted to do 3 crowns some redue.i presented my insurance and they said they didn't take it and it would not help. I called the insurance company and they verified that I had insurance and contacted the office . Now thet decided to take it but I went for 2 second opinions and neither dentist recommended changing the crowns
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I was simply left in chronic pain with little help
I had an initial appointment for March 11, 2025 at Great Expressions Westland office for periodontal disease (receding gums). I was already experiencing pain because of exposed nerves, mostly when hot or cold hit the affected area.
They diagnosed what I already knew, but informed me that they don't do the needed procedure at that office (deep cleaning) and referred me to another office. Fine so far. I called that office but was told they no longer accept my Medicare Aetna insurance. So I called back Westland for another referral.
This time I was referred to their Canton office. I called there and was given an appointment for April 22, 6 weeks later. Over the next two weeks, the dull pain I was having worsened to a chronic sharper pain that radiated across my face and into my forehead. I used ibuprofen and other pain relievers which did little to alleviate the pain.
It got so bad one night, I decided to show up to the Westland office first thing when they opened the next morning to get some help. After explaining to the lady at the front desk the migraine-like pain I was experiencing, she informed me she couldn't fit me in the schedule that day. Really?! They are fine with letting a patient suffer?
They can't squeeze me in somewhere in their busy schedule to get this pain numbed out so I can function? But they did schedule me for the next morning. So I dealt with the pain another night. But when I arrived for that appointment, I was given a coating of fluoride to dull the pain and prescribed an antibiotic.
Firstly, the fluoride hardly had no affect on the pain. Secondly, there was no infection. The pain was coming from exposed nerves. An antibiotic was useless.
So I was left with the same pain! And I would have to wait another month for the Canton appointment? As I literally couldn't live with the pain another day, I had to visit my primary care doctor to get some pain medication. Finally some relief!
As I eagerly awaited the Canton appointment, still experiencing ongoing pain, they called me within days of that appointment and informed me the dentist who would perform the procedure would not be in that day and they would have to reschedule. Okay, that's fine. But I expected to get in the next day maybe? Nope, I was told they would reschedule me another two weeks out!
I explained to this lady the same thing I explained to the lady at the Westland office that I have chronic pain and need help sooner than that. She simply said she couldn't fit me in any sooner. I told her that I can't deal with this pain any longer and since they are the ones cancelling my appointment, they should get me in sooner. She didn't really care.
"Sorry, that's the earliest we can get you in". My last words to her was that they "just lost a patient". She didn't seem to care. "That's the best we can do".
If that's the best they can do, they need to do some heavy thinking about patient care and customer service. Because what they put me through is unfathomable. I'm 65 years old and have never been treated that like that in any medical facility.
My honest opinion... Great Expressions should be called Great Disappointments!
Preferred solution: Apology
User's recommendation: Find another dentist!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My mother had five teeth removed by Dr Waksor with Great Expressions and he completely butchered her mouth. They really need to fire him because the quality of this work is so horrible. My Mom now has
Dr Adam Waksor for Great Expressions did my mother's teeth removal and he completely butchered her mouth. She now has to have another surgery because of what he did.
Literally looks like a chainsaw what's taken to her mouth.
And she's in so much pain. They need to fire him immediately.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
I recently attended an appointment at Great Expression Dentistry in Naples, FL. I feel it is necessary to explain my experience and for the company to put measures in place to make sure future patient rights are not violated as I was.
There are a few positives I would like to mention about my experience at the clinic.
It was clean, they seemed to be running on time, the dental assistant was kind, and they did a good job taking my x-rays. Unfortunately, the positives stop here. Complaints and concerns are as follows:
1. Initially I was told I have a $5 co-pay for each office visit.
I consulted with my insurance company and was told this is false; there is a $0 copay per visit. Great Expressions did not properly verify the insurance benefits before my appointment.
2. I received a complete set of x-rays and a panoramic film x-ray at the appointment. The latter was not covered under my insurance.
Upon speaking with my insurance company, I was told both of these x-rays given on the same date are considered a duplication of services and are not medically necessary. This dentist office is trying to take advantage of its clients by performing unnecessary x-rays.
3. The dentist, Dr. Fidler, was abrupt and rude.
He came into the room, asked if I was in any pain, looked at my teeth, said a few things to his assistant, and abruptly left. He did not allow time for me to ask him questions, he didn't speak with me about the condition of my teeth, didn't give me tips on how to improve things. He took a "quick peek" and left. In fact, he was speaking to his assistant about the condition of my mouth while walking down the hallway leaving the exam room.
I thought he was leaving the room to get something and the dental assistant said the visit was complete. Every dentist I've ever seen consulted with me, the patient, after examining my mouth and we've worked together on how to improve things. This guy said a few things to his assistant and walked out so I didn't even get a chance to ask questions, very unprofessional.
4. After waiting a second time in the waiting room, one of the ladies working the front desk named Laura called me up and wanted to discuss the "treatment plan" in the waiting room in front of everyone.
Patient conditions should be discussed in private, not in a waiting room where other patients can eavesdrop and learn about my personal health conditions - this place VIOLATED MY HIPPA!!
5. I had questions about the treatment recommended versus my current health condition and the front desk girl, Laura, started using a nasty tone and said, "This is what the doctor recommended during the visit and if you don't follow this plan, you cannot continue as a patient."
First of all, the dentist saw me for literally 2 minutes and never actually spoke with me, so I never agreed nor was consulted about anything. When I questioned the clinical decisions, Laura, the front desk girl, sarcastically stated she is not clinical, the dentist doesn't have time to speak with me, and his recommendation stands (still in the middle of the waiting room). I never had a chance to hear the rationale for the recommendations nor did I learn about the current condition of my mouth; I had legitimate concerns that were silenced.
I went to this dentist because I changed insurances and my previous dentist doesn't take my new insurance.
I go to the dentist every six months and they always give me a standard cleaning. I wanted to continue the typical x-rays/exam/cleaning at this place, but they won't let me. Apparently, the front desk girl stated my upper teeth & gums are in poor condition and need an intense cleaning which will include a numbing lotion and antibiotic. I never heard of an antibiotic and numbing lotion for a cleaning.
This place is doing everything they can to get as much money out of people as they possibly can, which is very unfortunate. I am involved in other health studies for serious health complications and cannot be putting unnecessary antibiotics into my blood stream. I don't understand how they can argue with the customer (who pays their bills) in the middle of the waiting room full of other patients.
6. I filed a complaint with their corporate office, and later Laura spoke with me over the phone, lecturing me because I complained about her.
Laura told me I am no longer welcome at their place of business and they refuse all future services. By law, a medical practice must provide services to a patient for at least 30 days before dismissing them from a practice. Also, based on my insurance regulations, I am assigned to this practice (as they accepted me) and can only change facilities the 1st day of each month if I submit for a change by the 15th of the previous month.
I spoke with the regional supervisor regarding all these concerns once, she said she was going to call me back, but never did.
Overall, I had a terrible patient experience and left the clinic shaking due to the way I was treated. Lots of people are apprehensive about going to the dentist and staff should be compassionate toward patient anxiety and needs, but this place just argues with patients and treats them like they know nothing - all I wanted was a basic cleaning.
- Clean office
- On time
- Unprofessional
- Does not care about the customer
- Unnecessary charges
Preferred solution: a cleaning
User's recommendation: do not go to great expressions unless you expressions unless you want to be ripped off!
Charged for wrong procedure/denture to a whopping $2300.00.
Went in for a reg upper denture and a lower implant denture. Have no implants on the upper only 2 on the bottom.
I was charged for an upper implant denture. I was billed $2300 for this. Lori refused to correct the billing code so my insurance would cover the reg full upper denture. I had 2 3 way conversation with dental office,insurance n myself.
Nothing resolved.
I was told not to call or return to their office. If you call the corporate phone number you get no answer.
User's recommendation: Do not go here! My wife is a dental assistant for over 30 years n she can not believe the things this office has said n done. They are liars n cheats.
Billing policy
I forgot about a $84 bill and the manger refused to let the see my son. I made the appointment and should have told the policy.
I was very upset and not prepared to pay and I have been going here for years and they gotten a lot of money. Refused as a curiosity to allow to the dentist. Dont go anywhere where you are a loyal customer and that is not respected.
We will be going somewhere else moving forward. Sometimes these big names forget who help them get where they are at.
User's recommendation: Let your customer know before making an appointment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Surprise billed >$1000
They provided an inaccurate treatment plan and I got a surprise bill for more than $1000. Very sloppy. Be very careful and check independently with your insurance.
- Surprise billing
- Lack of transparency
- Lack of customer service
Preferred solution: Price reduction
User's recommendation: Be careful

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |If Great Expressions is your only option for dental care, I would advise you to get a pair of pliers and pull out your own teeth.
I have been trying for months to resolve a lack of service issue with the local Great Expressions office (Cascade). The customer service at the local office points to the HQ in Michigan.
The HQ in Michigan points back to the local office. You can't connect with the Michigan office because of the elaborate IVR setup they have.
When you are able to connect with what should be a person, their voicemail is full. I had to scour the internet for the CEO's email address and only after reaching out to the CEO did I get a response from the organization.
- No pros
- Unnecessary procedures
- Over billing insurance
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Pull your teeth out before going to Great Expressions.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unprofessional Conduct and Billing Issues at Great Expressions Dental Centers
Our experience at Great Expressions was extremely disappointing due to unprofessional behavior from the Senior Operations Manager, Vanessa Rodriguez. Despite being told that services would be covered by insurance, Vanessa avoided submitting a pre-authorization to confirm coverage, leaving us with unexpected charges.
The office improperly submitted claims, incorrectly billed us, and failed to take corrective action after numerous attempts to contact her for resolution.
We made multiple calls and sent emails, which were ignored for weeks, making it impossible to resolve the issue.
For anyone who may encounter similar problems with dental office billing or unprofessional conduct, here are steps to report these issues:
1. Florida Department of Agriculture and Consumer Services (FDACS) oversees business practices and handles complaints related to consumer issues, including disputes over billing, contracts, or misleading business practices.
File a complaint with FDACS. https://www.fdacs.gov/Contact-Us/File-a-Complaint
2. Florida Attorney Generals Office - Consumer Protection Division enforces laws related to unfair business practices and consumer fraud in Florida.
If the dental office has engaged in deceptive, unfair, or fraudulent practices, the Consumer Protection Division may investigate.
File a complaint with the Attorney General's Office.
https://www.myfloridalegal.com/consumer-protection/consumer-complaint-form
3. Florida Department of Financial Services (DFS) If the issue involves insurance billing, the DFS, which includes the Division of Consumer Services, may help if you believe the office improperly billed your insurance or refused to submit proper claims.
File a complaint with DFS.
https://myfloridacfo.com/division/consumers/needourhelp
I also recommend checking out the reviews on the following sites to see other patients' experiences:
Pissed Consumer Reviews
BBB Profile
Yelp Reviews
Take these steps to protect yourself from improper billing practices and hold dental offices accountable!
User's recommendation: Be Informed and Proactive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |To let people know how great Great expressions is
Hi my name is Charles cucchiara one of the dentist that I see Dr Rowe did a great job on my teeth she's professional kind courteous and has great bedside matters
User's recommendation: HI my name is Charles cucchiara and I have to say that Great expressions which is located in Bayonne New Jersey gives the utmost care their staff is so professional kind and courteous the doctors are amazing their staff especially Stephanie is wonderful Stephanie is wonderful

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |DO NOT TRUST After paying them thousand and having zero balance they claim i still owe them because the portion they promised me was covered by the insurance wasn't.
Btw this place had a BBB rating of a F. Today my insurance agent and I called together to try and get some details and an official bill to attempt to settle the matter.
They said I could call their billing department in Michigan, I’m in Miami Florida, and they said that they terminated their relationship with this client. The dr Flavia Goncalves whom I paid over $6000 won’t even see me for the follow up appointment. What an awful Dr. this should be illegal.
It’s definitely a CON. This place is awful.
What a petty trash of a business this is. Find a private dentist, these corporations are full of thieves, Cons just waiting to rip you off and could care less about you as a patient.
When you file a complaint to their customer service you'll get an automatic response saying it will take 30-90 days for you to hear back due to the abundant amount of complaints. OMG this place is laughable.
RUN RUN RUN AWAY, CONS CONS CONS. Double billing me, improper medical billing to the insurance, so when the claim is denied and it's 100% due to improper medical coding on their end, they just expect the client to pay for it. oh they'll also just ignore your emails when you try and find out why.
GOOD LUCK. STAY AWAY FROM HERE.
UPDATE: It only get worst. This office doesn't know how to properly code their medical billing, it's the reason i'm gettting conned so hard.
But do you think they will bother to resubmit the proper billing coded documents to the insurance. NOOOOOPE. and now they are double billing me for my last cleaning. I regret ever walking into this place.
PLEASE RUN as far as you can from this place and save yourself a toothache :P. CONS CONS CONS, do not go here.
They trick you into believing that your insurance is going to cover certain parts, and then on your next visit, you find out that you owe an additional $500 and they tell you it's your problem.
Yohana Planas is even less helpful; don't bother coming here. You'll get conned.
- Are a con
Preferred solution: Price reduction
User's recommendation: DO NOT COME HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Because they won’t see my children with my custody paper or the DCF papers. They said it has to be a court paper and that is not what DCF or Medicaid told me. They should be able to see a dentis. be
i have custody of my children and have all the papers from DCF showing I have Medicaid on them hospital records stating Ive took them to the hospital and everything else and they said they wont see them
User's recommendation: I would find a different dentist.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My account
I took my children to the Snellville location. The orthodontics department put braces on my children's teeth only to mess up my bill.
I have tried to call them several times, but no one will return my call. I received a bill for braces, even though they have never been back since they got them on due to their system failing, which messed up my bill. Now, I have two charges on my credit for something my children never received. From the outset, I was told that they would fix it, but they never did.
I call and leave messages, but they never call back. I'm going to report them to the BBB, and I'm also going to get a lawyer. They billed my children's insurance, Aetna, for the braces, although my children have only seen the orthodontist once. It's not my fault that their system went down, but now I'm the one paying for it - paying for something that we never received.
To this day, I am trying to have them removed, but the dentist will not give me the paperwork to take my children to another orthodontist for the removal. I strongly advise against this place; stay far away.
- Never fall for them because all they all do is screw you
Preferred solution: I want this removed from my account, my name, my children’s name, and my credit . I want a refund for the down payments I have made for services they never received and for them to pay Aetna insurance back. I will also be reporting this to the insurance
User's recommendation: I don’t recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOVERSELL SERVICES EVERY TIME
This office is the WORST in the area. It doesn't matter what you go in form they will oversell a service and then refuse to do even a basic cleaning unless you overpay for whatever they say.
Just dirty business every visit. Literally asked us to leave when we were there for a cleaning and refused their offer to charge us more something we did not need.
Terrible place ALWAYS trying to scam customers to get more than insurance will pay for a cleaning. DO NOT GO HERE UNLESS YOU WANT AN INFLATED BILL AND NO SERVICE.
- Oversell every time
Preferred solution: teeth cleaning like we went in for without all of the sales pitches and add ons
User's recommendation: GO ANYWHERE BUT HERE FOR DENTAL SERVICES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unacceptable wait period
Company fixed the issue and I have been provided with apology.
If I could give this location 0 stars, I would. Every time I come here, I have to wait over an hour past my appointment time.
Mind you- I show up 15-20 minutes before my appointment. It always feels like they're overbooking or down rooms. I'm currently waiting for my appointment that was supposed to be at 2 pm, and it is now 3:13 pm. I've been sitting here waiting since 1:45 pm.
This place has no consideration for people and their time. Won't be coming back here again.
Preferred solution: Awareness of the horrible customer service
User's recommendation: None- find another dentist
This company should be shut down
They say they accept your insurance, but charge you so much money, it's like you don't have insurance.
User's recommendation: Don't go
About
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For more than 35 years, Great Expressions Dental Centers GEDC has been exceeding patients expectations with more than 200 dental centers in Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, New York, Ohio, and Virginia. Great Expressions Dental is one of the largest privately owned dental service organizations in the United States. Great Expressions Dental and its employees continue to maintain the dedication and core values found in small, hometown dental practices, but with the stability and convenience of an established national organization. The mission of Great Expressions Dental is to provide affordable dental care without sacrificing quality and convenience. Great Expressions Dental accepts most major insurances and is focused on partnering with insurers to increase access for patients. It provides a full range of dental services including general and preventative care, cosmetic, endodontic, oral and maxillofacial surgery, orthodontics, pedodontics and periodontics.

Great Expressions Dental Centers is ranked 78 out of 610 in Dentistry category
USA
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I agree, Great Expressions in Largo FL is terrible!