Most helpful review
New Reviewer
I went to the Roswell office, for having minor pain to one of my teeth that I had a recent crown done THERE about 3 years ago, first the dentist states it was fine, food was getting between the tooth causing some discomfort. ok I was fine with that. Then they checked...
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ID
#3433786 Review #3433786 is a subjective opinion of poster.
Location
Woodstock, Georgia
Loss
$400
Preferred solution
Full refund

Billing /service

Worst dental company ever..then leaves me with a bill of 888.00 can reach customer Service they tell you to leave information so they can call you back they leave you in que and never pickup I need this amount removed off their patient portal before it hits my credit report because I was told I do not owe anything but yet it's still showing on their site.

User's recommendation: RUN AWAY FROM THAT COMPANY.

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ID
#3411767 Review #3411767 is a subjective opinion of poster.
Location
Newnan, Georgia
New Reviewer

Horrible service

This company is a horror story, I am so upset until i want to cry! I feel like I was discriminated against, I voiced my concerns, Now no return emails, voice call, etc

User's recommendation: run.

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ID
#3132978 Review #3132978 is a subjective opinion of poster.
Location
Woodbridge, New Jersey
Loss
$60
Preferred solution
Apology
New Reviewer

Had an appointment today 220pm

I had appointment on Nov. 04 2021 @ 220 Pm and had the appointment card to verify the appointment and was told that I didn't have one today. Very poor customer service

User's recommendation: Would not recomend this office.

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ID
#3037744 Review #3037744 is a subjective opinion of poster.
Location
Land Of Lakes, Florida
Preferred solution
Apology from this office and a price reduction
New Reviewer
Maria last name not known by me had abused me and neglected by not scheduling my appointment soon enough. Reason I have an infected bleeding gums after Dr. Santos exams on Sept.30 2021Address of the these dental clinic 3704 heath rd.ft caroline Jax,fl.32277. I was...
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ID
#3018788 Review #3018788 is a subjective opinion of poster.
Location
Jacksonville, Florida
Preferred solution
I recommend that she will be fired from neglect and abuse . She failed not to do her obligation.Then she called a police on me for going to my appointment that day and she failed to let me know that she cancelled it.

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Verified Reviewer
New Reviewer

Will not return prepayement

Charged me excess money for a crown claiming that my insurance is lying to me and will not pay as much as they promised. Insurance paid what they had promised. Great Expectation refuses to return my excess payment back. Will not answer phone, office manager refuses to see me when I go to their facility.

User's recommendation: Avoid them like the plague.

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ID
#2916598 Review #2916598 is a subjective opinion of poster.
Location
Stockbridge, Georgia
Loss
$400
Preferred solution
Full refund

Billing discrepancy

My wife needed dentures. We were told that the price of the permanent set would be the same as the first set but when she went to get a mold for the permanent set, they presented a bill that was twice the first set. And they refused to explain what the extra $450 was for.

User's recommendation: Better off living with dental pain than they pain they will cause your wallet.

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ID
#2901564 Review #2901564 is a subjective opinion of poster.
Location
Cape Coral, Florida
New Reviewer

Issue with Buckhead Office in Atlanta - Doctor Left and Services not completed and Bridge not Delivered

The Dentist left and relocated to another (unknown office). Later I learned she went to the *** office - outside of Atlanta. I reached out to the Buckhead office over 25 times to determine next steps. No one ever called back and the Patient Services group at the Corporate Level referred the bill to some collection company, IC Systems, that has called on two occasions and the first young man that called try to intimidate me. The Bridge was not delivered; however, they are billing for $223 for services not rendered and the Bridge was not delivered.

User's recommendation: Avoid if at all possible.

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ID
#2852201 Review #2852201 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Great Expressions Dental Centers Dentistry Doctor
Cons
  • Great expressions charged for service not performed
  • Dental services that i was provided
Preferred solution
Price reduction

I am waiting in line for 45 minsssssd

Answerrr the phoneeee Answerrr the phon Answer the phone Im waiting for 45 minutes Answer Answer Answer The phone The phone The phone The phone
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ID
#2724060 Review #2724060 is a subjective opinion of poster.
Location
Naples, Florida

Very dissatisfied

The dentist at the Canton Ohio location, Dr Kiskore Vasireddy is the rudest man I ever had to deal with

User's recommendation: Don't go there.

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ID
#2705162 Review #2705162 is a subjective opinion of poster.
Location
Canton, Ohio

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Verified Reviewer
New Reviewer

Pre-Payment not return

I Got Qualify for some dental procedure the pre-payment was taking by the dental office, after they have use what needed to be use they have fail to return back the remainder of the pre-payment balance I have made several attempt on reaching them. there have not being any success of them resolving the issue and returning my phone call
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ID
#2632575 Review #2632575 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Pros
  • Dentis
  • Dentists
  • When the procedure was over
Cons
  • Upselling in a healthcare setting and bad customer service
  • Billing practices
  • Great expressions charged for service not performed
Preferred solution
An apology and for them to refund back the remaining balance from what is left I also have supported Document

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Verified Reviewer
New Reviewer

FRAUD

Dr. Kristen Moore at Great Expressions charged over $1,500 for unnecessary treatments. I will be filing a court claim.
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ID
#2561203 Review #2561203 is a subjective opinion of poster.
Loss
$2
Preferred solution
Price reduction
New Reviewer

Good Dentist but poor front office staff

I had a broken tooth emergency that required a cap. The cost was 1500. I paid out of pocket over $900 and my insurance paid $852.00, so they have been paid 1700 for a 1500 procedure. AND they tell me that I still owe them $675 or they will send me to collections. WTF. They want to get paid 2400 for a 1500 procedure. That is called fraud and theft! I am having to fight with them for over three months! AM reporting them to BBB and hiring a lawyer. Done!

User's recommendation: Go somewhere else - anywhere else - these people are crooks.

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ID
#2532481 Review #2532481 is a subjective opinion of poster.
Location
Kennesaw, Georgia
Service
Great Expressions Dental Centers Office Manager
Pros
  • Dentist was good
Cons
  • Billing and office people are horrible
  • Billing statement never shows any of my payments
  • Billing statement does not add up correctly
Loss
$652
Preferred solution
Deliver product or service ordered

Terrible customer service, it’s a revolving door of employees and patients who can’t chose their dentist.

Treat patients terrible as well as their employees!! 40 yrs of terrible service an they not apart of the BBB???!!! Simply because they have upper management is a joke and full of false promises. Sign on bonuss is a joke I havent heard if one person that has received or made it to the sign on bonus completion. They hire with that being a tool to persuade you. Fraudulent insurance claims,my niece being one of them! This is a fraudulent, corrupt, terrible company.

User's recommendation: Don’t go to any GEDC unless you like to be shuffled in and out and be told you need every product and adjust I’ve service available.

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ID
#2422406 Review #2422406 is a subjective opinion of poster.
Location
Waterford Township, Michigan

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Verified Reviewer
New Reviewer

POOR CUSTOMER SERVICE

Original review updated by user Feb 01, 2021
I went to the Walled Lake location and the service was very poor. Cancelled my appointment without notifying me, dentist shows up late, and I have to wait 40 minutes for dentist to show and for them to set up. The dental assistant has no clue what she's doing. After leaving my appointment, I had a fat lip, a welt on my lip, and the skin on the inside of my lower lip peeled off due to overstretching. I showed for my appointment and no one was there. Just to mention a few things. So I switched to the Waterford location, and after waiting 2 months for the appointment, they notified me that they won't see me until I finish my dentistry with the Walled Lake location, despite my complaints and fears. Now I have no dentist, with half completed work. The Walled Lake location started my crown (I have a temporary in now) and the Waterford location won't honor Walled Lakes work...so now my crown is at the Walled Lake location being held hostage and its already paid for. I now have to pay out of pocket for dental insurance, because I can't change dental plans until next open enrollment in December 2021. I am livid!! I only chose Great Expressions because it appears to be a better option for the plans offered at work. After this experience, I will gladly switch back to my old plan, and go back to Gantz Dental in Waterford...they were great! Never an issue! Except they didn't accept my new insurance plan (Guardian), which led me to Great Expression terrible dentistry! I wish I would have never switched. I guess you get what you pay for. Lesson learned!!

User's recommendation: DO NOT USE GREAT EXPRESSIONS FOR YOUR DENTAL NEEDS!!

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ID
#2403018 Review #2403018 is a subjective opinion of poster.
Location
Walled Lake, Michigan
Service
Great Expressions Dental Centers Dental Crown Service
Pros
  • In network
Cons
  • Locations
  • Professionalism
  • Dentistry
Loss
$1000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
On 12/1/20, I was at the Atlanta Midtown Great Expressions facility for a hygienist appointment. The hygienist and her assistant very professionally proceeded to do my cleaning. I presented the assistant my credit card for payment and she proceeded for processing....
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2 comments
#1974948

A cheapskate patient goes to a cheap corporate clinic and has to pay $10. Cheapskate patient is afraid he will be bankrupted by paying $10 you owed from previous visit.

ADVICE: You might have to get a second job to pay those outrageous dental copayments.

By the way, their are plenty of excellent dentists in Atlanta. No need to go to a third-rate corporate owned clinic.

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ID
#2343496 Review #2343496 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Apology

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