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1.5

I had an appointment a week ago and had a consultation for a tooth that has been bothering me. I found out that I would need a root canal and crown.

The estimated cost after insurance was about $1000. After speaking with the financial advisor in the office, we agreed that I could pay $246.25 in four payments. She and I both singed the agreement. A week goes by and now it's the day before my appointment and I get a call saying that the agreement is no longer in place.

Now it's a day before my appointment and they call to say that the agreement is no longer in place because the office manager and dentist need 60% up front. That's $721 I need to have ONE day before my appointment! And to top it off, if I cancel my appointment due to THEIR miscommunication within the office, I will have to pay a $25 cancellation fee! This is one of the WORST experiences I've had with a dentist.

I am a patient that has been in pain for over a week and no one cares. I am a CUSTOMER because I am paying for services and I should be treated as such. They should honor the agreement that we BOTH signed and move on with the care as expected.

I plan to change dentists immediately after I have this procedure taken care of. I am beyond disgusted with this entire situation.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Location: 200 E Ponce de Leon Ave #300, Decatur, GA 30030, USA

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