Great Expressions Dental Centers
Reviews and Complaints
I am waiting in line for 45 minsssssd
Very dissatisfied
User's recommendation: Don't go there
Good Dentist but poor front office staff
- Dentist was good
- Billing statement never shows any of my payments
- Office staff flat out lies
- Billing statement does not add up correctly
Preferred solution: Deliver product or service ordered
User's recommendation: Go somewhere else - anywhere else - these people are crooks
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Verified ReviewerFRAUD
Preferred solution: Price reduction
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Verified Reviewer | Walled Lake, MichiganPOOR CUSTOMER SERVICE
- In network
- Locations
- Dentistry
- Professionalism
Preferred solution: Full refund
User's recommendation: DO NOT USE GREAT EXPRESSIONS FOR YOUR DENTAL NEEDS!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaUNPROFESSIONALISM - Sydney at Midtown Atlanta Location
On 12/1/20, I was at the Atlanta Midtown Great Expressions facility for a hygienist appointment. The hygienist and her assistant very professionally proceeded to do my cleaning.
I presented the assistant my credit card for payment and she proceeded for processing. Quickly she returned to inform me that there was a prior balance on my account. I asked how much and what for. The hygienist professionally checked to help, but the reason for the outstanding fee was not clear.
The outstanding fee was $10. I asked the assistant to have Sydney run my card for my charge for my visit with the hygienist and let me speak with him when I was done and came up front regardingthe $10 outstanding balance. Well, Sydney sent the assistant back with a message for me and the hygienist that "I was not to get service/treatment until I came to pay the prior balance!" Let us be reminded that this balance was $10 whole dollars. Upon going to the front desk to speak with Sydney, Sydney did not take the time to tell me what this outstanding balance of $10 was for.
But, rather Sydney got loud unprofessional and "Catty".
I then spoke with Dr. Tutor after my appointment. Dr. Tutor apologized for Sydney's behavior.
Dr. Sydney has always been professional and an excellent provider with care. I later in the afternoon of December 1st spoke with Ms. Dee the office manager.
Ms. Dee was very pleasant and professional, as well extended regrets. Ms. Dee professionally took the time to research the $10 outstanding fee, finding that this $10 copay should have been collected on my previous visit in which I had to have an unexpected consult with one of the other dentists who was also very professional and caring.
This being the case, it was not at all my fault that the prior balance was not requested at the end of my visit prior to December 1st.
Nor could I have known that there was an outstanding.
Sydney's behavior was unprofessional, unacceptable and not the professionalism that has kept me coming back to Dr. Tudor and Great Expressions.
To yank a patient out of the chair in immature cattiness for $10 displays issues of concern.
My complaint is not against Dr. Tudor.
However, Sydney's actions reveal that Sydney is not compatible for the professionalism of Dr. Tudor nor Great Expressions.
Regrettably
Jeff Fuller (404-558-****)
CC: ADA Fulton County BBB AMA
Preferred solution: Apology
User's recommendation: Sydney should receive corrective action write up & if attitude does not change should be FIRED
Terrible customer service, it’s a revolving door of employees and patients who can’t chose their dentist.
User's recommendation: Don’t go to any GEDC unless you like to be shuffled in and out and be told you need every product and adjust I’ve service available
Billing practices/customer service
- Billing practices & communications are terrible
- Billing is incorrect
- Entire experience
Unprofessional and condescending doctor
User's recommendation: DONT GO HERE
Refund requested for overcharge in 2016...still waiting for refund in 2020!!!
- Like the dentist
- Billing practices & communications are terrible
- Fraudulent billing practices and incompetence
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
Preferred solution: Help with my issue
User's recommendation: Dont need a representative
Never answer phones or return calls
Preferred solution: Please yhey need to answer phone calls
User's recommendation: Before never had this problem
I was so scared to have my teeth pulled
User's recommendation: This office is great
No contact
Preferred solution: Let the company propose a solution
User's recommendation: Don't go
Substandard care
- It was in network for my insurance
- Doctor
- Are completely incompetent
Preferred solution: Apology
User's recommendation: Don't EVER go to one of their clinics. Find a provider in private practice.
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A cheapskate patient goes to a cheap corporate clinic and has to pay $10. Cheapskate patient is afraid he will be bankrupted by paying $10 you owed from previous visit.
ADVICE: You might have to get a second job to pay those outrageous dental copayments.
By the way, their are plenty of excellent dentists in Atlanta. No need to go to a third-rate corporate owned clinic.
What an idiotic remark. Some people like posting stupid remarks that have nothing to do with the original post.