Great Expressions Dental Centers
Reviews and Complaints

NEVER NEI just moved to Delray Beach, I had a Dentist for the past 5 years but before I moved he was suppose to fill a tooth, but He got sick was out of the office for 10 days and I was moving up to Delray Beach Florida so I had to find a new practice. I was not familiar driving in this new area so I chose the Closest Dental Center near me which was Great Expressions 1640 S Federal Hwy , Delray Beach I explained I needed a filling etc they said they would not do anything till I had a complete full mouth xray of my teeth, I said can you just take an xray of the tooth that needs filled.

they were not happy at all and gave me a hard time, but they did take xrays of what they called the quad on my left upper side

The Dentist Isha Watts said she saw 4 cavities not one, ?? OK can you take care of them, No you have to have a scaling on that side if you want me to fill them , OK I had the scaling , that was not good enough, she did 3 fillings in two week then made me come back for full mouth xrays, I said to the woman, after this is she going to Fill that 4 th tooth, she said NO, we go to lunch at 1 oclock and your wasting my time, so if she does it you will have to make another appointment I said well fill that last tooth and I will come back for the xrays, she said NO, the office professionals have schooling not me, but I am NOT STUPID I I told her my concerns the three times I was there all they want to do is argue and make you feel like your stupid . She insisted on scaling or they would not work on me, I said I just came for ONE filling, now its 4 half a mouth of scaling and xrays fill my tooth and let me go, NOPE , they are so RUDE, I was not there to have thousands of dental work done, I needed a damn filling so my former Dentist told me and she said I needed 4 fillings , then the woman that was going to do the xrays told me she can't fill that last tooth I could have serious Bleeding, are You dang kidding me, I am old but not STUPID . I have had extensive dental work done all my life I have never bled to death I have had bone replacement with my upper mouth cut open to put bone in, I did not bleed to death.

all they want to do is threaten you with WHAT COULD HAPPEN, I would sign a Waiver if I had too, what Dentist REFUSES to fill a damn tooth , I will NEVER EVER go to Great Expressions ever again nor will my family or my grand children who all live in Delray Beach . I am so damn ANGRY that they continued to make excuses because they wanted to make $$$$$ off of me , they were not making enough money so they had to force me to do what ever they said or else she would not do my last tooth. HORRIBLE Experience with this office , I did like the Dentist a woman Isha Watts but what good is a Doctor of Dentistry if they refuse to help You unless You do scalings and all that goes with it, the last scaling I had done they cracked two of my teeth , that is WHY I did not want that done.

Its my mouth not theirs , I had pneumonia as a child , so I was bombarded with antibiotics I had no enamel on my teeth , my teeth were always soft and prone to cavities, I am 77 years old and have been sitting in a Dentist Chair for 70 years , I told them my crowns come off so easy , they said well they will just have to pop off then. NO THEY WON"T because Your not ever going to touch my mouth again.

So I went to the cedar hills location. After I was recommended flap surgery I actually did it.

Then was told I needed 4 teeth pulled. And to buy a partial denture so they can put them in immediately after extraction. I bought the dentures. And then they stopped taking my insurance.

So I went to another dentist I was told my teeth are good and don't need my teeth pulled. So now I have dentures that cost 450 dollars that I never needed. Now I feel they ripped off my insurance and probably never needed flap surgery. I have never had a tooth ache in .my life.

I want a full refund of dentures and flap surgery 1050 dollars.

Will never recommend this place. I talk to lots of people everyday and will let everyone know this situation

My name is Elviro Brown. My DOB is 9-21-1964.

I am currently a patient at the North Dade Office here in Miami, Florida. About a month or so ago, I paid in full for a procedure that I later canceled. I have been trying to get my refund for that cancellation ever since. First, I was told that a refund check had been issued and mailed to me.

However, that refund check was sent to an address I have not lived at in over 6 years. A second check, I was informed, was mailed to me on or about 6-26-24. I was advised to give it 7 business days to reach me. I waited the 7 business days and I still did not receive the refund check.

Needless to say, at this point, I am extremely frustrated about all of this. As a customer and patient for many years, I feel as though I am getting the runaround regarding this refund. When you guys requested that I pay for the procedure in full prior to the procedure being done, I paid it in full. But, now I can't get my refund for a procedure that was never done.

I feel absolutely worthless and not important enough for you guys to take the necessary time to refund my money in a timely manner. When I do get my refund, I am considering changing dental offices. This situation has changed my entire perception about Great Expressions Dental Centers and I will most certainly let all my family and friends know about this incident. Please contact me at 305-322-****.

I just need my refund.

Can you direct deposit it into my bank account since I can't get a check in the mail? Please advise.

I went there for dental works. Was told I needed flap work.

They did 3/4 of my teeth. Then said they could not save 4 teeth. So go buy a partial denture and when the pull my teeth the dentist will put the denture in my mouth immediately. So I went to a dentist this week ,she said my teeth are good and don't need my teeth pulled.

Now I question if I needed any of that work done.we are at the mercy of these dentists. And to be told to pull teeth that didn't need it. I want a full refund of 1250. How horrible is this.

I am so upset.

I almost had teeth pulled that never needed it. Now stuff with dentures I will never need!

I went to Great Expressions to have a bridge made. It took them three months to complete it.

I went into the office and paid the difference that my insurance didn't cover. I deposited $500.00 into my account for three deep cleanings. However, when I went to have this done, they stated that I needed to pay for the cleanings. When I asked about the money in my account, they stated that it had been used towards my bill for my bridge.

I asked to speak to the billing personnel, but they stated that I'd have to call because no one did billing in the office. Six months later, I received a bill for $2,500. I called again and they said the insurance refused to pay (I had everything pre-authorized before I started). I asked for a copy of the letter from my insurance company and a copy of the final bill from them, but I was told I couldn't have it.

I called my insurance company and they said that the bill was filed incorrectly. They asked them to resubmit the bill and to show the extraction of the tooth they wanted to get resubmitted for (I was missing a tooth, which was the reason for the bridge and I had paid for that out of pocket). To this day, they haven't resubmitted anything. I keep getting monthly statements and the price changes on them.

Now, they are threatening to send me to collections and take me to court. I would never recommend this company to anyone.

Worst experience of my life! I had a full mouth extraction, to which they provided no specific instructions in writing on how to take care of the dentures or any realistic explanations of what to expect.

Worst of all, after waiting three months to get a second surgery to shave down bone, they gave me the wrong medication. This led to me not being able to have the twilight sedation that I had paid for, signed intake paper for, and discussed with the surgeon that morning. It is literally, due to my anxiety, what I have to do for surgery of this magnitude. They aim to do everything as cheap, easy, quick, and overbooked as possible.

They terminated our 'relationship' a week and a half before I was scheduled for the bone-shaving surgery, leaving me missing months of work. Also, they were going to charge me about $2500 for the oral surgeon to do the bare minimum of shaving.

Whereas Sage Dental, the place I switched to, is going to cost $110 to do it the actual right way and shave off all the bumps. The other offices in this practice that I've gone to have been a revolving door of employees.