Great Expressions Dental Centers Reviews

Had impression made for 2 crowns, 1 came back too large, appointment 2, the one crown came back too white, 3rd time I went they wanted to do another impression, and I showed the dentist a tooth that chipped, said I needed root canal and crown, gave me price of 2000.00 I did not have it and asked for a temporary filling until I saved the rest of the money, dentist said no and walked out. Asked again please for a temporary filling till I saved the money.

No. So I figured in the past 4 months I paid over 1500 and she couldn't put a temporary filling. She also filed down my tooth with no novocaine I was in shock and tears.

Dentist quick to come in and leave.

I will never go there again still have 2 temporary crowns.

jan 29 i received a email to confirm my appt on feb 4 -26 i replied with confirmed ./ i arrived on the 4th on plenty of time and was told since i did not reply i was cancelled and juan the hygenist said i have opening on the 5th at ten . i arrived &showed receptionist prof of previous appt .

She replies i don't know , so i go in lobby wait to be called , well i sit the for 45 min+while a previous client who was there b4 ten in hygenist room walks out & leaves office & i m still sitting

there &no one says any thing or apologized so i get up &leave to come back for my records &told 2-4 wks for them .

. i had a better time at nova dental , but to far to travel

I'm only allowed $1500 on my Humana coverage for 2025, so when I needed my teeth cleaned for the second time, I was told by Humana that they would not cover the bill. I had to pay for it out of my pocket.

I asked Great Expressions for an itemized bill showing all work and price: no x-rays, no fluoride, no irrigation, just a basic cleaning. The hygienist did a basic cleaning. The bill was handed to me; I offered my credit card, and they told me there would be a 4% charge for using it. I declined, and they said they accept cash.

I gave them 2 dollars over the bill and was told that they would mail the $2. I waited 3 weeks and called to ask them about the money, and I was told that I owed money and the $2 was taken out. That was *** I told her that I have the itemized bill with me and it shows a 0 balance. What they did was bill Humana, even though I paid cash for the cleaning; they got paid twice.

*** doubled dipped, paid twice. I'm filing a complaint with the dentist board and Humana. This is not the first time this office has charged for work not done.

I will get my $2 back; these are thieves who got caught. Lucky I have the bill and the money I paid, ***

I had an initial appointment for March 11, 2025 at Great Expressions Westland office for periodontal disease (receding gums). I was already experiencing pain because of exposed nerves, mostly when hot or cold hit the affected area.

They diagnosed what I already knew, but informed me that they don't do the needed procedure at that office (deep cleaning) and referred me to another office. Fine so far. I called that office but was told they no longer accept my Medicare Aetna insurance. So I called back Westland for another referral.

This time I was referred to their Canton office. I called there and was given an appointment for April 22, 6 weeks later. Over the next two weeks, the dull pain I was having worsened to a chronic sharper pain that radiated across my face and into my forehead. I used ibuprofen and other pain relievers which did little to alleviate the pain.

It got so bad one night, I decided to show up to the Westland office first thing when they opened the next morning to get some help. After explaining to the lady at the front desk the migraine-like pain I was experiencing, she informed me she couldn't fit me in the schedule that day. Really?! They are fine with letting a patient suffer?

They can't squeeze me in somewhere in their busy schedule to get this pain numbed out so I can function? But they did schedule me for the next morning. So I dealt with the pain another night. But when I arrived for that appointment, I was given a coating of fluoride to dull the pain and prescribed an antibiotic.

Firstly, the fluoride hardly had no affect on the pain. Secondly, there was no infection. The pain was coming from exposed nerves. An antibiotic was useless.

So I was left with the same pain! And I would have to wait another month for the Canton appointment? As I literally couldn't live with the pain another day, I had to visit my primary care doctor to get some pain medication. Finally some relief!

As I eagerly awaited the Canton appointment, still experiencing ongoing pain, they called me within days of that appointment and informed me the dentist who would perform the procedure would not be in that day and they would have to reschedule. Okay, that's fine. But I expected to get in the next day maybe? Nope, I was told they would reschedule me another two weeks out!

I explained to this lady the same thing I explained to the lady at the Westland office that I have chronic pain and need help sooner than that. She simply said she couldn't fit me in any sooner. I told her that I can't deal with this pain any longer and since they are the ones cancelling my appointment, they should get me in sooner. She didn't really care.

"Sorry, that's the earliest we can get you in". My last words to her was that they "just lost a patient". She didn't seem to care. "That's the best we can do".

If that's the best they can do, they need to do some heavy thinking about patient care and customer service. Because what they put me through is unfathomable. I'm 65 years old and have never been treated that like that in any medical facility.

My honest opinion... Great Expressions should be called Great Disappointments!

From: Pamela D. Cunningham

Subject: Request for Refund Due to Canceled and Unsatisfactory Services Date: May 25, 2025

Dear Great Expressions Dental Centers,

I am writing to formally request a refund for services rendered during my visit on May 22, 2025, at your Lawrenceville, GA location:

Dr.

Nasim Rahimi, DMD

1960 Riverside Parkway, Suite 200

Lawrenceville, GA 30043

Phone: (678) 436-****

Upon my arrival, I asked the office manager whether I would be charged for a consultation. She informed me she would need to confirm with Dr. Rahimi. I also advised her that I had brought a copy of my recent x-rays, already covered by my insurance through another dental provider.

I was assured by the office manager that there would be no charge for either the consultation or the x-rays.

However, shortly after being seated, the dental assistant and Dr. Rahimi began an exam and measured my gums without obtaining any written consent or signatures from me. I was confused, especially considering the previous assurance that there would be no charges. Despite this, I was informed during the procedure that x-rays were necessary for insurance coverage.

At no point did I give verbal or written consent to proceed with the examination or any charges.

The dentist later acknowledged that proper intake procedures and consent forms had not been completed and apologized, stating she assumed the front office had already taken care of them.

After the appointment, I reviewed my receipt and discovered a charge of $1254.00 for x-rays and dental expressions. I contacted your office on May 23rd, 24th, and 27th and left multiple messages expressing my dissatisfaction with the service and requesting cancellation of further treatment and a refund. I was told by the office manager that since the job had already begun, it could not be canceled.

Been dealing with customer services and they are unwilling to submit the right information to my insurance UnitedHealthcare and Carecredit to give me my refund. Now, Carecredit sent me a high bill because of their incompetence.

I definitely don't recommend this dental service.

Additionally, I contacted both CareCredit and UnitedHealthcare to report the situation. My insurance provider advised that I am entitled to request a refund if I am dissatisfied with the services provided.

Given the lack of consent, miscommunication, and procedural oversight, I respectfully request a full refund for the $1254.00 charge.

I would appreciate a timely response and resolution to this matter.

Sincerely,

Pamela D. Cunningham